Rick and Mary Dupree
I will be sure to recommend your technicians to everyone I know.
I've never extended such thanks to other workers performing work at my house, but in this instance, it is warranted. You've got two good men there!
Thank you. Sincerely,
He was either going to bill me $135 for a service call and do nothing, or I could let him clean it for $269, while your quote was only $135. I was stuck. So, I let him clean it. Then his quote came in. Where you quoted me $1500, which included the cleaning, he said "between $2800 to $3100, in addition to the $269 for the cleaning!
When I called you to tell you not to worry about cleaning it anymore, you were very kind to take $100 off the cost of the job. With my husband out of work and the hospital cancelling a number of my shifts, your gesture means a lot. It would be nice if everyone treated each other fairly-especially in tough economic times.